Our approach to quality

Artwork should feel considered from the image on the page to the moment it reaches your wall. GothicWall works with production partners selected for dependable printing, careful handling, and the ability to produce artwork closer to customers when available.

Print and material

Available paper, canvas, framing, and size options vary by design. The exact format included with your purchase is shown on the product page and in the variant selected at checkout. A frame is not included unless it is specifically listed as part of the product option.

Color and detail

We prepare product imagery to show the artwork as accurately as possible. Small differences between the screen and the finished piece are normal because monitor settings, printing processes, material texture, and room lighting affect color.

Made to order

Many GothicWall products are produced only after you order. Made-to-order production supports a wider range of artwork and sizes while helping reduce unnecessary stock and waste.

Packaging and delivery

Packaging is chosen according to the product format and destination. Posters, canvases, and framed pieces may use different protective methods. Please inspect your order soon after delivery and retain all packaging if an item appears damaged.

Care for your artwork

• Handle prints with clean, dry hands and avoid touching the printed surface.
• Keep artwork away from prolonged direct sunlight, moisture, and extreme heat.
• Use appropriate hanging hardware for the size, weight, and wall type.
• For framed or canvas products, dust gently with a clean, soft, dry cloth.

If something is not right

Email support@gothicwall.com with your order number and clear photos of the product, packaging, and shipping label. We will review the issue and help according to our published policies.

Last updated: July 21, 2026

This Shipping Policy explains how GothicWall processes and delivers orders. Business days exclude weekends and public holidays.

Order processing

Standard orders are usually prepared within 1–4 business days. Express orders are usually prepared within 1–3 business days. Processing may take longer during holidays, major promotions, or unusually high order volumes.

Estimated standard delivery

• United States, Canada, United Kingdom, Germany, France, and Australia: 4–7 business days after processing.
• All other destinations: 6–18 business days after processing.

Unless otherwise shown at checkout, standard shipping is free for poster items.

Express delivery

Where offered at checkout, express delivery to the United States, United Kingdom, Germany, and France is generally estimated at 2–3 business days after processing. Express rates depend on the destination and order.

Tracking

When your order ships, we will send a confirmation email with tracking information when available. Tracking can take up to 24 hours to become active. If no tracking update appears after 10 business days, email support@gothicwall.com with your order number.

Carriers and split shipments

We use different production and delivery partners depending on the product and destination. Items in the same order may arrive separately and may have different tracking numbers.

Incorrect or incomplete addresses

Please review your shipping address before placing an order. If a parcel is returned because the address supplied was incorrect or incomplete, additional production or reshipping charges may apply. Contact us within 6 hours of ordering if an address needs to be corrected; changes cannot be guaranteed once production begins.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the customer’s responsibility unless checkout states otherwise.

Delays and missing parcels

Delivery dates are estimates and may be affected by customs, weather, carrier disruption, or peak-season volume. For a significantly delayed parcel, check the carrier tracking first and then contact us for assistance. GothicWall is not responsible for delays outside our reasonable control, but we will help investigate.

Contact

Email: support@gothicwall.com