Frequently Asked Questions
What does GothicWall sell?
GothicWall offers wall art inspired by Christian Gothic imagery, sacred symbolism, medieval architecture, dark academia, Victorian Gothic, myth, and other atmospheric traditions. Product format, size, and available options are listed on each product page.
Is a frame included?
A frame is included only when the product page clearly lists a framed option. Please review the selected variant and product description before checkout.
How do I choose the right size?
Measure the wall area before ordering and compare it with the dimensions shown on the product page. Product images may be styled mockups and are not always shown to exact scale.
Will the colors look exactly like they do on my screen?
We aim to represent every artwork accurately. Slight variations can occur because screens display color differently and printed color is affected by the selected material and lighting in your room.
Are products made to order?
Many products are produced after an order is placed. This approach helps reduce excess inventory. Production and delivery estimates vary by product and destination; please review the information provided at checkout and in our Shipping Policy.
How will I receive tracking information?
When tracking is available, it is sent to the email address used at checkout after your order ships. Carrier scans can take 24–72 hours to appear after the shipping label is created.
Can I change or cancel an order?
Please email support@gothicwall.com as soon as possible with your order number. Orders may enter production quickly, so a change or cancellation cannot be guaranteed once processing has begun.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item, packaging, and shipping label. We will review the issue according to our Return / Exchange Policy.
Do you accept returns?
Eligibility and instructions are explained in our Return / Exchange Policy. Please contact us before sending anything back; unauthorized returns may not be accepted.
Will I have to pay customs duties?
International orders may be subject to taxes, duties, or import fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.
How can I contact GothicWall?
Email us at support@gothicwall.com. For order questions, include your order number so we can assist you more efficiently.